This online form is the culmination of a year long project where I worked as part of a team to transform multiple, extremely complex, paper forms into a single online form. It serves 8+ products, each with multiple data plans, available subscriptions services, and options, and produces a binding legal contract at the end. It ties into multiple Salesforce databases for both products and contacts. Beyond the development of this form, this project encompassed updating multiple business processes which touched almost every department within the company. I am very proud of the relatively simple UI we were able to create to accommodate such a complex, multi-faceted process.
The myKVH Customer Portal is a Salesforce community that serves system owners, allowing them to register and activate their products, create support cases, and find support documentation like manuals, software updates and product help.
I worked with a team as the designer, working to make sure the interface matched the corporate brand and worked on the Salesforce platform. Once the pages were created in the Salesforce community, I worked within the Developer Console in Salesforce to style the pages using the Lightning Design System.