Online Service Activation Order

This online form is the culmination of a year long project where I worked as part of a team to transform multiple, extremely complex, paper forms into a single online form. It serves 8+ products, each with multiple data plans, available subscriptions services, and options, and produces a binding legal contract at the end. It ties into multiple Salesforce databases for both products and contacts. Beyond the development of this form, this project encompassed updating multiple business processes which touched almost every department within the company. I am very proud of the relatively simple UI we were able to create to accommodate such a complex, multi-faceted process.

  • Tools: Adobe XD | Confluence | Jira | Salesforce
  • Categories: Salesforce, UX